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Fitbit Blaze screen is black

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‎09-14-2018 11:27 - last edited on ‎09-16-2018 05:35 by Moderator Alum

‎09-14-2018 11:27 - last edited on ‎09-16-2018 05:35 by Moderator Alum

I just got my Fitbit Blaze and the app says it is medium battery but the screen is black and won’t turn on and isn’t charging.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎09-14-2018 12:02

‎09-14-2018 12:02

Have you tried resetting it? Hold the left and bottom right buttons for about 10 seconds until the Fitbit logo shows.

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‎09-16-2018 05:36 - last edited on ‎09-10-2025 17:14 by Fitbit Moderator

In response to paverjohn

‎09-16-2018 05:36 - last edited on ‎09-10-2025 17:14 by Fitbit Moderator

Hey @lstaada, welcome to the Community and @paverjohn thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? You can also follow the steps provide in the help article Why isn't my battery charging?.

Keep me posted. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-16-2018 12:23

‎09-16-2018 12:23

Mine has been doing this for a while. It shows low battery then a black screen but after charging, the synced app says battery full but only getting black screen on watch. I have tried to reset, but since is sensing a low battery, it won’t reaet

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‎09-17-2018 04:45

In response to JDJoy

‎09-17-2018 04:45

Hey @JDJoy, great to see you here.

 

Thanks for troubleshooting this by yourself. I think that I have replied to you in this thread, but I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep the stepping up! Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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