help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze stuck on Fitbit logo screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2019 13:27 - last edited on ‎11-13-2019 05:15 by Moderator Alum

‎11-12-2019 13:27 - last edited on ‎11-13-2019 05:15 by Moderator Alum

Purchased a second hand Fitbit blaze for my O/H. The watch was working absolutely fine for about 1 week and the Fitbit ran out of charge, my OH then proceeded to charge the Fitbit. He was then met with the Fitbit logo screen and has been stuck on that ever since. I have searched and searched for a fix to this what seems to be very common issue and have found nothing. We have tried to re-set the Fitbit and repair to the phone but it Is still not working. Does anyone have any answers otherwise it was just completely money wasted as he barely got to use it! 

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎11-13-2019 05:28

‎11-13-2019 05:28

Hello @Leighdavis, welcome to the Fitbit Community forums. 

 

Thank you for sharing all this information about what you've been experiencing with the Fitbit Blaze that is completely stuck with the Fitbit logo and for confirming that you already tried the restart procedure. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer