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Fitbit Blaze stuck on logo screen

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‎01-09-2019 23:54 - last edited on ‎01-10-2019 11:04 by Moderator Alum

‎01-09-2019 23:54 - last edited on ‎01-10-2019 11:04 by Moderator Alum

My fitbit is stuck on the logo screen since yesterday.  Hard reset not working. Only had the thing a few months, after the last one died under warranty. Please help.

 

Moderator edit: Updated title for clarity

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2 REPLIES 2

‎01-10-2019 10:50

‎01-10-2019 10:50

Doing the restart 3 times in a row sometimes helps

 

Try that and if it doesn't contact support


http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-10-2019 11:03 - last edited on ‎06-09-2023 10:10 by Fitbit Moderator

‎01-10-2019 11:03 - last edited on ‎06-09-2023 10:10 by Fitbit Moderator

Hi there @Tomlin, welcome to the Fitbit Community Forums!

I'm sorry to hear that you're having problems getting your Blaze to work correctly. Thanks a lot for restarting your tracker. I'd like to help you out.

Adding to @WendyB suggestion, I can also recommend trying to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

If you're still having problems with your Blaze not responding, let me know and I'll be happy to provide further assistance.

Ferdin | Community Moderator, Fitbit

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