05-07-2018
11:05
- last edited on
05-08-2018
09:45
by
FerdinandFitbit
05-07-2018
11:05
- last edited on
05-08-2018
09:45
by
FerdinandFitbit
Hey charged up my blaze ok
went on the phone app checked few things it sync and changed face clock
went to bed
now screen is stuck on what looks like two fitbit logo put togheter ovelaping
i have tried to reset it by pushing buttons but no luck screen keeps turning on and off and goes bright and dull all on its own
Moderator edit: Updated subject for clarity
05-08-2018 06:32
05-08-2018 06:32
Sometimes doing the restart 3 times in a row helps so try that.
Can you change the clock to something else and see if anything changes?
Wendy | CA | Moto G6 Android
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05-08-2018 09:44
05-08-2018 09:44
Hi there @Milinz. Great to see you in the Fitbit Community Forums! 🙂
I'm sorry you're having problems with your Blaze showing this but I agree with @WendyB, try to restart your tracker by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and if that doesn't work, try to change the clock face on your tracker.
Hope that helps. Let us know how it goes!
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05-08-2018 11:19
05-08-2018 11:19
Hey thanks for the reply.
I have tried number of times to restart
however fitbit is not responding at all.
i have seen one post on here to try let it go flat and then try recharging to firce restart i guess
also I have been in touch with fitbit and waiting for them to contact me soon
thanks again for the inputs
05-08-2018 11:32
05-08-2018 11:32
Thanks for getting back @Milinz! 🙂
Thanks also for taking the time to try our suggestions and I just confirmed with the Support Team that there's already a case for you, so please, keep an eye on your inbox for more instructions from them and hopefully we'll have you back on track soon!
Any additional help you may need, let us know!
Help others by giving votes and marking helpful solutions as Accepted