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Fitbit Blaze unresponsive

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‎10-08-2019 07:23 - last edited on ‎10-09-2019 08:14 by Moderator Alum

‎10-08-2019 07:23 - last edited on ‎10-09-2019 08:14 by Moderator Alum

Hi! My blaze stopped tracking active minutes a few weeks ago and even though I would workout for two hours, it would register 45 minutes. Then, the device stopped syncing a week after. And finally the screen stopped being responsive to anything. There isn’t any water damage to the device and it is only two years old. I’ve tried resetting it and letting the battery die. Help!

 

 

Moderator edit: format

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‎10-09-2019 08:22

‎10-09-2019 08:22

Hello @gabrielamb, it's good to see you around in the forums for the first time. 

 

Thank you sharing all this information about your Blaze that is no longer responding and for confirming that you already tried a few troubleshooting steps.

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep me posted. 

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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