02-18-2017
15:35
- last edited on
02-28-2019
18:02
by
DavideFitbit
02-18-2017
15:35
- last edited on
02-28-2019
18:02
by
DavideFitbit
My Fitbit wouldn't track my sleep when I synced it one morning, so I deleted the app and reuploaded it. Now everytime I type in my email and password to login if comes up with its forbidden.
How can I sort this out?
Moderator edit: subject updated for clarity
02-18-2017 17:21
02-18-2017 17:21
What is the exact text of the error message you're seeing? It sounds like a problem with your Fitbit login...
~Lyssa
02-18-2017 22:56 - edited 02-18-2017 22:58
02-18-2017 22:56 - edited 02-18-2017 22:58
@Jhanzz could you be trying to create an account.
As for your missing sleep, depending on how soon after you wake up, or how busy the server is, it might take a while and another sync before sleep shows. Ive had the period as long as 6 hours.
Yes this is the app amd not the tracker. What phone do you have?
Have you searched the phones forum for an answer?
How about posting a screen shot
02-19-2017 01:06
02-19-2017 01:06
The exact message is ' oops, something went wrong. Please try again. The operation couldn't be completed. (Login error 0.)
Then I tried to reset my password to see if thag made a different but another error message comes up but this time it says ' failed to send. Request failed: forbidden (403)
02-20-2017 06:36
02-20-2017 06:36
It's great to have you here @Jhanzz! Thanks for replying to the questions and troubleshoot from @Rich_Laue and @macgurlnet! This error typically shows when Fitbit site can't be reached. I would like you to wait for some minutes or hour and try again. If possible, you may want to try using your computer if you're in an app.
Thanks for your understanding.
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