Fitbit Blaze won't receive software update

[LindseyAnn]

My Fitbit Blaze will not download the newest software update. 

It is paired with my phone and has no problem syncing data with the app. 

I have read through the troubleshooting article and other articles on the help forum and have not yet found a solution. 

I have tried:

Rebooting the Blaze 

Rebooting my phone 

Resetting the Bluetooth connection 

Unpairing/repairing Bluetooth connection 

Attempted update on a different mobile device 

Attempted update from a windows computer 

I think it's worth editing to add that I have tried downloading the update both via wifi and cellular data. 

I'm all out of ideas and would appreciate any insight, thanks! 

[wmchapman]

tap and open the fitbit app on your mobile.

tap account icon in the lower right corner.

tap the Blaze (pair if it requests it) scroll down and tap Sync Now (in light blue letters)

Upgrade if it asks, if it doesn't you are all good @LindseyAnn

[LindseyAnn]

No, I understand where in the app to locate the option to download the software update. The problem is that updating is unsuccessful. 

[wmchapman]

Perfect, then just ignore for a while and next time you are in a wifi hotspot give it another shot, sometimes the servers are too busy for some mobile networks, the update is completed using the same communication your stats update through (stats are quite a bit smaller files of course) so you'll be OK until you can access the bigger file successfully. 

A good time to ensure your Blaze has a full charge if the sun isn't shining.  Great to see you!

[wmchapman]

I see you edited the original question to include all variables now @LindseyAnn,

last shot at it before you contact customer service -

swipe to settings, scroll to version Number. Should be 17.8.301.8

If not, let the good folks at Live Chat know so they can find a more personalized solution for your specific unit.

Be sure to come back and share what y'all came up with together.

[TomFits]

May I ask which software version you are talking about?

is it already the february update with the new features?

I'm sorry ignore my question, I've checked my revision numbers and they are the same as posted here, so I guess there is still no update around.

[SilviaFitbit]

Welcome to the Community @LindseyAnn and @TomFits! Thanks for the advice @wmchapman. I would like to know which error message are you getting, that's not letting you update your Blaze. Since, you've tried to update it from the phone, you can try to follow the process using a computer. 

After this, you can go to your Dashboard > click on settings > Blaze and on "firmware" it should say 8.301.8.

Hope this helps. Let me know how it goes.