Fitbit Blaze won't reset

[idek-joe]

My Fitbit blaze won't reset as when I hold down the left and bottom right button it brings up the notification bar. Once it brings up the notification bar it just sits there and doesn't do anything.

[AlejandraFitbit]

A warm welcome to the Community @idek-joe. Thanks for troubleshooting this issue by yourself. Can you please confirm that you are following the correct restart instructions by checking this post? If you weren't following these steps, please try them.

Hope to hear from you soon. 

[idek-joe · Accepted solution]

@AlejandraFitbit yeah I tried that a bunch of times, although I live chatted with customer service and we discovered that the left button is not responding at all, so a new pebble has been shipped. Thanks for your suggestion anyways ☺️

[AlejandraFitbit]

It's great to hear that you will be receiving a new tracker @idek-joe!  At the moment of receiving the replacement device, you can follow these steps to set it up from your iOS Fitbit app:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

If you need anything else, do not hesitate in posting it.

Happy stepping! 

[marileebell]

Hi .....my blaze won't swipe. When resetting what am I pushing on the back? I have tried holding down the green dots and then the left button and bottom right snd I only get the notifications ....still cannot swipe. Any advice?

[Rich_Laue]

@marileebell here is the link to the reset instructions that @AlejandraFitbit posted above.

[marileebell]

Thanks for the reply. I have tried a dozen times and I only get the notifications....no logo. I am unclear where I hold down on the back. I am pushing the bar wuth the sensors. If I should be holding something else down please advise....and thanks so much for responding.

[AlejandraFitbit]

A warm welcome to the Community @marileebell and @Rich_Laue thanks for stopping by.

As the instructions provided didn't work, I recommend keeping an eye on your inbox for further instructions.

Catch you later. 

[Stevenespinoza]

Same problem as others. Can't reset blaze. Hold both buttons on right and only get notifications.  No logo.  Primary problem is can't swipe left or right to get to today screen.  But will swipe up and down 

[AlejandraFitbit]

Hey @Stevenespinoza, welcome!

Thanks for troubleshooting this by yourself. If your tracker is not swiping, please confirm you are doing the following to restart the Blaze:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

If you are just pushing the two right buttons, please follow these steps to restart the tracker.

Let me know the outcome. 

[RubyRedWoolf]

Have pressed the left & bottom right buttons until the logo appears. It finds my tracker but it will not sync with my S8. I have tried multiple time to reset my Blaze. Nothing seems to work. I don't see any suggestions past the initial reset buttons. 

[Rich_Laue]

Sorry @RubyRedWoolf, I'm not sure what the nothing is that you tried.

Have you restarted bluetooth? 

Restarted the phone?

Checked the troubleshooting steps?

Removed the tracker from the phones bluetooth settings? 

Cleared the,Fitbit Apps cache?

Logged out/back in?

[AnaInky]

Hi, just today my Blaze will not turn on. I have tried to reset by pressing the left and bottom right buttons. It restarted, but then stuck on the clock face and I can't swipe left or right. I attempted to reset again and now it won't reset or turn on at all.

[JennyKayTN]

A few days ago, my Blaze stopped counting steps. Last time this happened, I did the hard rest as mentioned here (left and bottom right), and that seemed to do the trick. However, I have tried multiple times to do a hard reset this time, and it never gets to the logo. Also noticed that it stopped tracking my sleep cycles last night, as well. I did a "shutdown" through settings and turned it back in, but not sure that is the same as a reset. Please help!

[RubyRedWoolf]

Try clearing the cache on your app

[Seadog]

My Fitbit blaze batterie went down, now I cannot set the time and date. What am I doing wrong?

[SilviaFitbit]

It's great to have you here @Seadog! I would like you to make sure that you're properly charging it. Also, in order for your tracker to update time and date, it needs to be synced to your Dashboard. Just follow this procedure in case it's not syncing. 

Also, reply to the following questions: 

- Is your display working? 

- When was the last time it synced? 

Keep me posted! 

[Fitnessmac]

I shutdown my blaze overnight as I went out without it. I turned it back on to go to sleep when I got home and the counter didn’t reset. I talked to tech support ad did a hard reset but it didn’t reset the steps. I just have to live with inaccurate readings whenever I shut it off. This didn’t happen with the first version of the Fitbit, this definitely needs to be fixed. 

[Rich_Laue]

I'm not sure what you mean by it didn't happen with the first version, are you referring to an eye tracker model or just firmware? 

This has been something that ocaisionly happens, and always bee since its release, when uh tracker is off. Or hasn't seen the switch of day at midnight. The solution is to leave the tracker turned on. 

[RubyRedWoolf]

Try clearing the cache in your app settings. That fixed mine.