Fitbit Blaze won't stay on out of the charger

[Steph_howard_92]

Hi, I’ve had my blaze not even a year yet it was working perfectly would stay charged for days before I would need to recharge it now it won’t even stay on, they battery is saying it’s fully charged but as soon as I take it off charge it turns off ... this has happened over the past few months, I look after my blaze so not sure what is going wrong whether it’s something to do with the update or actual watch? Like I said was working perfectly fine then all of a sudden just kept dying ... can anyone help? Even tried buying new chargers and that didn’t work?

thanks Steph

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @Steph_howard_92, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your Blaze not staying on out of the charger. I'd like to help you with this.

I've escalated your case to our Support Team for them to help you out with this. You should receive an email shortly with more instructions. If you need more help, let me know and I'll be happy to help you out.

Anything else, I'm here to help!

[Steph_howard_92]

Thank you for your reply, I look forward to receiving the email to hopefully get some more information on fixing my blaze ... thank you for your help

Sent from my iPhone

[RadarKink]

Hey Steph,

I went through the exact same thing.  I have attempted different way's to contact Fitbit and ran into a brick wall. This seems very fishy to me.  It's as though they want you to buy their stuff but they want the users to support it. Not always a good thing. I read on the net that Fitbit considers their watches a throw away item. In other words, battery's aren't replaceable. The 4 screws on the back of the watch require a special really small hex type driver. Fitbit is a sponsor of the NFL. I wonder what they would think of a business practice like this? Think I'll send them a letter.       Good Luck!

Gary K

Moderator edit: Removed personal information

[Editha]

Hello, just wondering if you got the email and if you can share on how to keep the charge.

Need help on this too.

Moderator edit: Updated title for clarity

[Steph_howard_92]

Hi all! 

Yes I received an email from the support team and after I explained what my problems where they were very kind enough to offer me a replacement for the model I have free of charge or 50% off a new watch. I chose the replacement which is arriving today.

steph 

[CathyBlaze]

I have the same issue. My blaze is only two years out of warranty.  The battery only last hours. I contacted the support team, they suggest buying a new one.  it is not the right thing you just throw away the product and buy a new one in a short time. I am disappointed in this product,  I will buy a new one but not Fitbit any more, maybe try apple watch.  

[Editha]

Oh that’s wonderful. I need to call them so they can walk me through it.

Thank you for responding
Editha

[CathyBlaze]

nothing helpful for me except he sent me the discount for other models. two years watch will be dumped. not happy with it.

[Editha]

I’m afraid thaswhat going to happen to me

[Steph_howard_92]

It might have been that mine wasn’t even a year old and wasn’t staying on at all unless it was inside the charger cable ... maybe that’s why I got offered a new one I really don’t know, it’s a shame that they couldn’t help you the same as me

Sent from my iPhone

[Jen0071]

I am having the same issue with my Fitbit. The battery will last for maybe 30 minutes even after being on the charger for hours and saying the charge is full. It will not even keep the charge during a workout lasting less than an hour. Can you provide an assistance?

[Steph_howard_92]

My wasn’t coming on at all unless it was in the charger pack, at times it was saying the battery was empty and then other times it was saying it was full but as soon as I took it out the pack it would turn off... I contacted Fitbit and explained what was wrong mine wasn’t even a year old and they offered me a replacement model or 50% off a new watch so I chose the replacement watch and it arrived on Thursday and has been working perfect ... I couldn’t be happier, so glad to have my watch back

Sent from my iPhone

[RadarKink]

Doesn’t sound like much of a deal to me! The real question is…will it last more than year?

GAK

PS How were you able get ahold of them directly?

Sent from Mail for Windows 10

[Steph_howard_92]

Well it seems to be working good so far, and I just emailed them through this and someone emailed me back saying I would get an email of the support team and I did pretty much straight away

Sent from my iPhone

[FerdinandFitbit]

Hi there everyone! Good to see you all in the Community Forums! 🙂

@Steph_howard_92, I'm very happy to hear that our Support Team was able to get your tracker replaced! If you need more help with your replacement, you can reply back to the emails you received or you can let me know directly!

@RadarKink I'm sorry to hear that you've not been able to contact our Support Team. The help option is always located at the bottom of the Fitbit dashboard and can also be found by googling Fitbit help. I'll leave the link here if you ever need it again: https://help.fitbit.com/ There, you can click on the Get Support option and you will find the different ways to get in touch with us.

Now, I'ld like to help you out. Could you please provide more details on what is happening and what you have tried so far? I'll be looking forward for your reply!

@Editha I'd ask the same. What exactly are you having problems with and what have you tried so far?

@CathyBlaze I'm very sorry to hear that the soulution you received from our Support Team is not what you would have expected. Unfortunately, there's not much else I can do from my end since our team nees to abide by the warranty policies. If you'd like to  take advantage of the discount, let me know. I'll be happy to help you out!

@Jen0071 I'm very sorry about that. I have gone ahead and escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions. If you need any more help, let me know. I'll be happy to help you out!

If any of you need anything else, let me know!

[Steph_howard_92]

Thank you so much again I couldn’t have asked for better help... no disappointment at all from me I couldn’t be happier so glad I got the help I needed and was able to get my tracker replaced, thanks again Fitbit team x

Sent from my iPhone

[ryanmcleod24]

Hey Ferdinand I am having the same problem with my Fitbit blaze could you help 

[Karloss]

Hi, I have exactly the same problem, could you please escalate for me. I would really appreciate a replacement

[bryonyastall]

Hi there, I am having the exact same issue. Fitbit charges fine but as soon as I take it out it turns off and I can’t use it. I can’t even restart it. 
Please help!