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Fitbit Blaze won't turn on

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‎07-09-2017 12:58

‎07-09-2017 12:58

I have just purchased a fitbit blaze. I charged it over night and the fitbit logo comes on when charging. And address for set up. However one I take out the charge station there is nothing, it won't turn on, have tried to reset it but nothing. Put it back in charge but nothing when out of charging dock.

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6 REPLIES 6

‎07-10-2017 05:01

‎07-10-2017 05:01

A warm welcome to the Community @Mattyk357 and thanks for troubleshooting this by yourself. Since the restart procedure didn't work and the tracker is only displaying at the moment of being in the cradle, I recommend keeping an eye on your inbox for further instructions.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-12-2017 11:14

In response to AlejandraFitbit

‎07-12-2017 11:14

@AlejandraFitbit can you contact me as well?  I'm having the same exact issue on a brand new fitbit.

 

Thanks

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‎07-12-2017 11:33

In response to dbailey287

‎07-12-2017 11:33

And me too!!!!!

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‎07-13-2017 04:04

In response to Mellymannymoo

‎07-13-2017 04:04

It's great to welcome you @Mattyk357 and @Mellymannymoo to see you around.

 

 

Have you tried any type of troubleshoot? If you haven't, I recommend restarting your trackers and follow the instructions provided in this post.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-13-2017 09:37

In response to AlejandraFitbit

‎07-13-2017 09:37

Thank you Alejandra.  I tried all the trouble shooting ideas but no luck  so eventually I had to phone fitbit.  Spoke to a lovely helpful lady called Marianna who was very patient and tried everything to help.  We did eventually manage to do the update and connect it to the app but unfortunately we found the fitbit would only work in the docking charging station.  She sent me a link for a replacement.   It is unfortunate that this happened but I cannot fault the customer service which was really excellent.   Fingers crossed the next one works.   Mel

Best Answer

‎07-14-2017 04:11 - edited ‎07-14-2017 04:11

In response to Mellymannymoo

‎07-14-2017 04:11 - edited ‎07-14-2017 04:11

Those are great news @Mellymannymoo, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow these steps to set it up from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer