help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2016 03:53

‎05-13-2016 03:53

Fitbit Blaze
Didn't sync the day of and didn't give me credit for my steps ?
Best Answer
0 Votes
2 REPLIES 2

‎05-13-2016 07:19

‎05-13-2016 07:19

@MargaritaOrtega Detailed data is stored on your device for 7 days, so as long as you sync today, everything should show up.

Best Answer
0 Votes

‎05-13-2016 08:05

‎05-13-2016 08:05

Welcome to the Community @MargaritaOrtega. If your tracker didn't sync, I recommend doing a force sync by doing the following from your iOS Fitbit app:

 

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

 

After this, you should be able to see your information.

 

Happy stepping! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer