Fitbit Blaze

[Courtneykayy]

My new Fitbit blaze will not stay clean. It seems to be collecting dust or dirt under the screen and looks rigid around the edges. Please help!!

[AngelaMa]

Hello @Courtneykayy welcome to the Fitbit Community! You can find some tips to keep your wristband clean on the product Wear & Care, if you are using an elastomer band make sure you: 

-Regularly clean your band and wrist—especially after working out or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes or household cleaners which could get trapped beneath the band and irritate skin. Always dry the band well before putting it back on. 

- To remove build-up of lotions and oils (such as sunscreen, insect repellent and moisturizers) that can be trapped beneath the band, we recommend that you use a soap-free cleanser like Cetaphil Gentle Skin Cleanser or Aquanil, rinse thoroughly, and dry well.

- For tough spots, stains or buildup on your band, scrub with a wet soft-bristled toothbrush

Hope this helps! 🙂 

[Courtneykayy]

I have tried those things but this stuff is trapped under the screen it seems!

[AlejandraFitbit]

Thanks for the information @Courtneykayy. If your tracker didn't get clean by following @AngelaMa's instructions, I recommend contacting our Support Team directly, if you can provide the advocate a picture of this would be great. For a faster response you can contact them via phone or chat.

Happy stepping!