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Fitbit Connect 2.0.2.7030 Error

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‎04-02-2018 07:52

‎04-02-2018 07:52

Fitbit Connect 2.0.2.7030 is now available. Would you like to download it now?

 

When I click "Install Update," it starts downloading and then gives:
Update Error! An error occurred in retrieving update information. Please try again later.

 

I have:
Dongle v2.5
Fitbit Connect 2.0.1.6802

Best Answer
3 REPLIES 3

‎04-02-2018 14:43

‎04-02-2018 14:43

I get (and always have got) this error with all Fitbit Connect updates, it can never be updated by the install option in Fitbit Connect. I have found the only way to install updates is by trying to find the update online, manually download it, and manually install it after uninstalling your current version.

Trouble is it's almost impossible to find the latest version available to download and manually install, and Fitbit support are, as usual, completely silent about helping with this problem, let alone actually fixing it. 

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0 Votes

‎04-03-2018 06:10

In response to MaxLV

‎04-03-2018 06:10

Dear Max,

Thanks for taking the time to explain FitBit's incompetency! I won't bother to try any more.

Annie

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‎09-20-2018 06:48

In response to SunsetRunner

‎09-20-2018 06:48

its why I dont buy anymore fitbits updating screws everything up

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