09-17-2018
23:07
- last edited on
09-19-2018
06:03
by
AlejandraFitbit
09-17-2018
23:07
- last edited on
09-19-2018
06:03
by
AlejandraFitbit
As of weekend after an update the Fitbit Dashboard won’t record active minutes from Fitstar workouts in the coach program. Looks like they count on my no of days of exercise as it says I have reached my target but even when I enter the activity manually it doesn’t change the dashboard. Can't reboot /unlink Fitbit as the toggle button won’t let you?
Moderator edit: subject for clarity
09-19-2018 06:04
09-19-2018 06:04
It's great to see you around @Theo123.
Thanks for letting us know about the syncing issue you are experiencing with your Fitbit account and Fitbit Coach.
We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.
Please let me know if there's anything I may do to assist you in the meantime.
09-23-2018 12:15
09-23-2018 12:15
any update on this?
09-24-2018 05:34
09-24-2018 05:34
Thanks for your participation in the Community @Theo123. Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience will be much appreciated.
Let me know if you need anything else.