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Fitbit Screen won't swipe buttons don't work

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‎08-02-2017 10:52

‎08-02-2017 10:52

So I went for a run with my Fitbit and suddenly it died. At home I plugged it in but the battery was full. It won't swipe, the buttons don't do anything and it keeps restarting. I restarted the unit (pressing the buttons) at least 3 times but the no luck.

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‎08-02-2017 11:16

‎08-02-2017 11:16

Welcome to the forums!

 

Contact Support. Let them know what you have tried to resolve this issue
http://help.fitbit.com/?cu=1

 

Im sure they will help you.

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-03-2017 05:49

‎08-03-2017 05:49

A warm welcome to the Community @Frankjw and @WendyB thanks for stopping by.

 

I would like to know if you followed our friend's recommendation and get in touch with our support team, have you received a reply from them?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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