help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit and app won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2018 18:40

‎04-09-2018 18:40

My watch and the app won't sync. I shut down the watch and logged out of the app and they still wont sync.

Best Answer
0 Votes
4 REPLIES 4

‎04-09-2018 22:53

‎04-09-2018 22:53

Mine is not syncing either. Any help or advice? Thanks in advance.

Best Answer
0 Votes

‎04-10-2018 04:42

‎04-10-2018 04:42

I am having trouble with the watch and phone which is a Sony Xperia XA and I believe the problem with me is that the phone is not on the Fitbit supported list. This mobile has been out for ages but it seems to take Fitbit a while to add new devices.

https://help.fitbit.com/articles/en_US/Help_article/2315/?l=en_US&c=Topics%3AWindows_10&fs=Search&pn...

 

Best Answer
0 Votes

‎04-10-2018 06:26

In response to Abrrfeldy

‎04-10-2018 06:26

Mine won’t sync either. It’s because the “Bluetooth pairing” stopped working on my Blaze. Every time I try to sync from my iPhone... the Blaze does not show up. I’ve tried shutting them both off/ on and nothing works. 

Best Answer
0 Votes

‎04-10-2018 06:45

In response to DGressette

‎04-10-2018 06:45

It should sync with the IPhone, try going into your account in the app and remove the device, close the app, restart and then go to the setup device to set it up again, see if that helps. My problem is that my phone connects to start with but after 30 secs or so disconnects.

Best Answer
0 Votes