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Fitbit app and watch communication

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‎03-04-2017 12:59

‎03-04-2017 12:59

My Fitbit Blaze is only reading 1,394 steps, when I've walked over 5K. I've tried turning it off and on. My app shows correct but my watch isn't. Anyone know what's up?

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‎03-06-2017 03:45 - last edited on ‎05-30-2025 08:22 by Fitbit Moderator

‎03-06-2017 03:45 - last edited on ‎05-30-2025 08:22 by Fitbit Moderator

It's great to welcome you @madison7511 and weird to hear that your tracker is showing different information. Have you tried to restart the tracker? If you haven't, I recommend restarting your Blaze, since keep in mind that in the app you will be able to see the information that your tracker is showing.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-23-2017 13:36

In response to AlejandraFitbit

‎06-23-2017 13:36

 I also have a discrepancy between the app and my tracker. The app shows that I have a full battery (which I should since I just charged it) while my tracker says I have a critically low battery. I have tried several times to restart my tracker to no avail. I also cannot switch between screens on my tracker  The tracker won't charge and does not track any steps, heart rate etc. Help!

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