help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app and watch communication

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2017 12:59

‎03-04-2017 12:59

My Fitbit Blaze is only reading 1,394 steps, when I've walked over 5K. I've tried turning it off and on. My app shows correct but my watch isn't. Anyone know what's up?

Best Answer
0 Votes
2 REPLIES 2

‎03-06-2017 03:45

‎03-06-2017 03:45

It's great to welcome you @madison7511 and weird to hear that your tracker is showing different information. Have you tried to restart the tracker? If you haven't, I recommend restarting your Blaze, since keep in mind that in the app you will be able to see the information that your tracker is showing.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎06-23-2017 13:36

In response to AlejandraFitbit

‎06-23-2017 13:36

 I also have a discrepancy between the app and my tracker. The app shows that I have a full battery (which I should since I just charged it) while my tracker says I have a critically low battery. I have tried several times to restart my tracker to no avail. I also cannot switch between screens on my tracker  The tracker won't charge and does not track any steps, heart rate etc. Help!

Best Answer
0 Votes