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Fitbit app crashing

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‎03-11-2018 12:17 - last edited on ‎03-11-2018 12:25 by Moderator Alum

‎03-11-2018 12:17 - last edited on ‎03-11-2018 12:25 by Moderator Alum

My Fitbit app has lost my blaze and now won't let me log in and keeps kicking me out of the app?

 

Moderator edit: Clarified subject

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‎03-11-2018 12:25 - last edited on ‎03-28-2025 05:39 by Fitbit Moderator

‎03-11-2018 12:25 - last edited on ‎03-28-2025 05:39 by Fitbit Moderator

Hi there @Lynch1970. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your app not letting you in. That sounds pretty strange...

Now, I'd like to know which is the phone that you're using. Have you made sure that both your phone's OS and the Fitbit app are updated to the latest versions? Do you get any error message or it simply kicks you out? Also, when it kicks you out of the app, do you have to log back in or it's just that the app crashes?

I'll be looking forward for your reply!

Ferdin | Community Moderator, Fitbit

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‎03-11-2018 12:30

In response to FerdinandFitbit

‎03-11-2018 12:30

Hi. I am using a Motorola i had not had any problems up to now...and the
app has lost all data..and when I go to log in..it asks what I want to
sync..when I put in the Blaze the app kicks me out
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