Fitbit blaze cuts out.

[Bonkerz111]

Hi I was wondering if anyone could help. I've had the Fitbit blaze for under 2 weeks now and sometimes it just cuts out. The only way I can get it to come back on is to put it in the charging port ( even tho it's already fully charged) does anyone know a different way around this ? It's annoying when you're out excersing and this happens.

[Rich_Laue · Accepted solution]

When saying cuts out @Bonkerz11, i assume you mean that it turns off and nothing will get it going again? Or do you mean that it doesn't respond to your commands but still counts steps?
Have you tried a two button restart yet? Hold the left (back) and the lower right (select) button for 12 seconds, or until the Blaze vibrates and reboots.. If after 20 seconds nothing happens, it is truly locked up. I would do your restart in the chaeger.
Once it is running correctly, swipe over to the settings - tap the screen - scroll to the bottom to shutdown - tap and confirm.. Leave it off for 30 seconds, then press any button to turn the Blaze on.. If it fails to turn on then reach out to fitbit, if it has turned on you have just reset all hardware and software, it is possible that the unit is working correctly now.
For customer service http://help.fitbit.com/?cu=1 this link is also found under help in the app.

[Bonkerz111]

Thanks for the reply rich 👍 Just got back taken your advice and hopfully that's sorted it.