Fitbit blaze feedback

[Nellie123]

I am now on my 3rd blaze.  The first couldn't hold a charge longer than one day.  The second didn't sync and never connected and the third has just died on me.  I have tried charging them syncing them everything .  I don't know how many times I have installed/uninstalled the app on my laptop and phone and tried syncing.  I could phone again but what's the point.  It doesn't do what is says it should.  I don't even want 50% off a different sort.  I paid £139 for something that doesn't work.

Moderator edit: Updated subject for clarity.

[YojanaFitbit · Accepted solution]

Thank you for your participation in the forums @Nellie123, welcome! 

Sorry you feel that way, Fitbit is always trying to provide great products and customer experience, that's why they offered you that option since the Surge is out of warranty warranty. Each scenario is different, but if they didn't offer you a different option; must be because they don't have it. Nevertheless, I really appreciate your feedback; this is the best way to make your voice heard.

Using a discount to get back on track with the same or a different tracker, it'd be a good option for a person that is considering staying in the Fitbit family. If it is not your case, sorry you feel this is enough but this is an option that Fitbit gives as something extra, since most of companies don't have options after the warranty ends. I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

In case that you need more details about your warranty options, please reply back via email, our team will be glad to keep assisting you.

Thank you for your understanding.