Fitbit blaze keeps vibrating

[DeniseRN]

My Fitbit blaze won't stop vibrating and now the screen is blank. I have tried charging it and it won't charge. Unsure what is wrong. 

[FerdinandFitbit]

Hi @DeniseRN.  Great to see you in the Community Forums! 🙂

Your Blaze vibrating like that is not an expected behavior at all. While it's vibrating, have you tried to restart it? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After that, see if it stops vibrating and if the screen comes back on to normal. Let me know how it goes and if you need more help, I'm always around.

[DeniseRN]

Have tried pressing the buttons but nothing comes on the screen. I thought it might be dead so I charged it. I checked it after and hour and it is burning hot. Nothing is on the screen. Any suggestions?

[FerdinandFitbit]

Hi there @DeniseRN. Thanks for getting back and I'm sorry you're still having problems with your tracker 😕

Thanks a lot as well for trying the things I suggested. Since this has not helped, I've gone ahead and escalated your case to the Support Team for them to take a deeper look and they will be able to provide you with the available options. Just make sure to keep an eye on your inbox for further details and anything else you may need, I'm here to help!

[DeniseRN]

Thank you for your help. I have already reached out to Fitbit support. They are taking care of it. 

[reiinicole]

Hi there @FerdinandFitbit, I'm having exactly the same problem as Denise and have tried all your suggestions. Would you be able to help me out? Thanks!

[FerdinandFitbit]

Hi @reiinicole, welcome to the Fitbit Community Forums! 🙂

I'm sorry you're having this problem as well 😕 I've also escalated your case to the Support Team for them to review your case closely and get you back on track as soon as possible. Keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

[Gemwelly]

Hi

I am also having the same problem. I only got my blaze on Wednesday.

i’ve shut it down, rebooted it 3 times.m, synced it. But it still happening. 

[DeniseRN]

Hello

Yes. I had the same problem except my started to get really hot to touch when I went to charge it. It eventually wouldn’t even charge. I would call customer service. They were very helpful.

Good luck


Denise Muir

[FerdinandFitbit]

Hi there @Gemwelly. Great to have you in the Community Forums! 🙂

Since you've already tried several things and they didn't work, I have escalated your case to the Support Team for them to help getting you back on track as soon as possible. Please keep an eye on your inbox for further instructions and if you need anything else, I'm always around!

Good luck.

[wanda61]

I am also having this problem with my fitbit. I just received it in January and it started just vibrating yesterday. Tried the holding the left and lower right button and it would not stop. Also shut it down and it keeps vibrating. Won't stop until the battery is completely drained. Charged it back up and it started again after about 3 hours.

[Hannesbez]

I have the same problem.keeps vibrating and the screen is blank... Please help

[Gemwelly]

If you follow the instructions in the help section, rebooting it etc and still no joy you’ll have to escalate it with Fitbit. I received a replacement pebble and have had no problems since . They were very helpful 

[wanda61]

Contacted Fitbit and it was replaces

[BeckyB874]

my blaze will not restart after charging it and holding the 2 buttons for 10-12 secs has any one got any ideas what to do next ?

[ac9482]

My fitbit blaze just started doing this today. The screen is completely dark, and it started to vibrate every 10 or so seconds, and I tried restarting and charging it, but nothing is happening.