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Fitbit blaze lost all previous days steps

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‎12-22-2017 20:21

‎12-22-2017 20:21

Pleas help is there anyway to restore my previous days steps. Blaze lost connection & when I reconnected & sync the devise all the previous days now show 0. Besides manually adding 2 month worth of steps is there a way to restore steps from the server, cloud? Please help

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‎12-22-2017 21:49

‎12-22-2017 21:49

Hello @JazzyCharlie I'm going to assume that you sync through a phone. 

First let's go to Fitbit.com and see if your past data is there. If then go to. your profile. 

Near the top you will see your Fitbit email address. 

Now go-to the app, log out, then log in with the correct email address 

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