Fitbit blaze not syncing to iPhone 7

[SpunkyMe82]

I keep getting an error message 500 when trying to sync my Fitbit blaze but my old charge 2 syncs right up. Restarted both devices, turned off Bluetooth and still get the same message. Don’t know what else to try. 

[FerdinandFitbit]

Hey there @SpunkyMe82!  Good to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems getting your Blaze to sync with your iPhone 7. Now, I'd like to know, are you trying to set it up as a new device or you have already had it syncing before with no problem?

There was a known issue with this when attempting to setup a new device but it was a while ago. If this could be the case, I would recommend making sure your Fitbit app is up to date as well as the OS on your iPhone and just in case, give your Blaze a restart and see if that helps. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Try that out and let me know how it goes!

[SpunkyMe82]

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@FerdinandFitbit wrote:

Hey there @SpunkyMe82!  Good to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems getting your Blaze to sync with your iPhone 7. Now, I'd like to know, are you trying to set it up as a new device or you have already had it syncing before with no problem?

There was a known issue with this when attempting to setup a new device but it was a while ago. If this could be the case, I would recommend making sure your Fitbit app is up to date as well as the OS on your iPhone and just in case, give your Blaze a restart and see if that helps. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Try that out and let me know how it goes!

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I am trying to set up a new device as it’s a Blaze I’ve never used. I’ve done all that, already and get the same 500 message. The rep I spoke with did say that there an issue with the iOS app adding new devices, however gave no info as too how long it’s been going on or an expected time frame for a fix. 

[FerdinandFitbit]

Thanks for getting back and letting me know @SpunkyMe82!

I can probably recommend that at the moment, you try to set up your tracker with a different device that is compatible. For that, take a look at this link.

Once you've paired your tracker with a different device, see if you're able to get it to sync with your iPhone 7 without any problem. That seems to work in most cases.

Let me know if you need more help!