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Fitbit blaze not tracking all steps off late

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‎04-16-2018 08:41 - edited ‎04-16-2018 08:45

‎04-16-2018 08:41 - edited ‎04-16-2018 08:45

I've started noticing that my blaze is not tracking the steps which I'm not marching my arms for. If I don't extend my arms all the way, those steps are not calculated. The other day at Costco not even a single step got calculated while I was pushing the cart. It was not the case before. I have reset and shutdown my blaze also. 

Please help.

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4 REPLIES 4

‎04-16-2018 10:08

‎04-16-2018 10:08

When holding on to something like the cart at Costco it will not count steps. It needs to see the arms swinging.

 

When I go to the store I put my device in my pocket so it counts the steps

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎04-16-2018 11:25

In response to WendyB

‎04-16-2018 11:25

It wasn't the case until now. I've been using the blaze for several months now.

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‎04-16-2018 18:52

‎04-16-2018 18:52

I recently noticed this as well. My friend's newer FitBit logged ~8,500 steps for our hour long jog/walk while mine only logged ~4,500 steps. Seemed weird we were together the entire time and she got almost double my steps. I was only holding my keys and I definitely swung my arms, and I've never had it fail to log before. 

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‎04-17-2018 12:57

‎04-17-2018 12:57

I'm having the same sort of issue, spotted over the last few days.

I can take 20-60 steps before my Blaze starts logging them, if that makes sense?!

It happens at random times. I could be out on a long walk and notice when I look at the time, or I can be just walking around at home.

Nothing to do with the arm swing because all of a sudden it kicks in and I can see them clocking up! Extremely annoying!

 

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