Fitbit blaze will not turn on when pressing buttons

[Arizal]

My fitbit cannot turn on even i press any button. When i place it on charger it turn on then when i taken it off it also off.. please help me. Thanks you fitbitian.

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Arizal. Great to see you in the Community Forums! 🙂

I'm very sorry to hear that you're having problems with the display on your Blaze not turning on outside of  the charger 😕

Since you're having problems pressing single buttons on the Blaze and it doesn't respond, have you already tried to restart it by combining the left and the lower right buttons pressed together? If not, You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Please, let me know if this makes any difference.

[Arizal]

Thank you for your concern. I already tried to reset my fitbit by pressing 2 But

---

@FerdinandFitbit wrote:

Hi there @Arizal. Great to see you in the Community Forums! 🙂

I'm very sorry to hear that you're having problems with the display on your Blaze not turning on outside of  the charger 😕

Since you're having problems pressing single buttons on the Blaze and it doesn't respond, have you already tried to restart it by combining the left and the lower right buttons pressed together? If not, You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Please, let me know if this makes any difference.

---

ton on then left but still cannot on. Any idea? Maybe it was battery?

[FerdinandFitbit]

Hey there @Arizal. Great to see you back! 🙂

Thanks a lot for trying to restart your tracker. Since that didn't work, I've gone ahead and escalated your case to the Support Team. They will be happy to take a deeper look into this and get you back on track as soon as possible.

Just keep an eye on your inbox for any further instructions and anything else you may need, I'm here to help!

[Ifaj]

I’m having the same problem.

[FerdinandFitbit]

Hey there @Ifaj. Great to see you in the Community Forums! 🙂

I'm sorry you're also having problems with your Blaze not responding 😕

Have you by any chance tried to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Also, try putting it to charge and see if it lights up while it's charging or not and also, see if your tracker is syncing even if it doesn't show anything on the display.

Please let me know how it goes so that we can move forward with any available options.

[Ifaj]

I’ve tried to restart it but none of the buttons seem to work. I can turn the screen on when I put the watch on charge but the touch screen doesn’t work. It shows that it has full charge, but when u take it out it turns off.

[FerdinandFitbit]

Thanks for getting back @Ifaj and thanks for providing all that information and trying to restart your tracker.

I've gone ahead and escalated your case to the Support Team. They will be happy to take a deeper look and get you back on track with the available options. Please keep an eye on your inbox for further instructions and if you need anything else, be sure to let me know. I'll be happy to help you out!

Anything else, I'm always around!

[Ifaj]

Thank you for your support.