Fitbit blaze won't turn on

[MGvega]

I recently purchased a Fitbit blaze was so excited to use it! But after a few hours it turned off and on my phone app it said it has full battery and it was searching for it I've only had this Fitbit for 3 days and haven't had a chance to actually use it. I tried to restart it pressing both right buttons but nothing . I'm also charging it and it says it's low battery but my app says it's full . Need help 

[Rich_Laue]

Hello @MGvega lets forst look at the restart procedure, press and hold both the left and lower right buttons for 12 seconds. See http://help.fitbit.com/articles/en_US/Help_article/1186/

As for the battery level the app reports, this is only good if the Blaze synced a few minutes ago.

I'llassume the tracker is not syncing http://help.fitbit.com/?q=sync

Also lets restart the phone, not sure of what type?

[MGvega]

I have an iPhone 6 Plus @Rich_Laue haven't restarted my phone yet it's charging now my Fitbit and it stays on when charging it shows low battery I tried syncing with my app and it shows full so while I do that I also look at the batter on the Fitbit and it shows different 

[AlejandraFitbit]

A warm welcome to the Community @MGvega and @Rich_Laue thanks for stopping by.

I would like to know if you keep having problems with your Blaze? If you do, I recommend restarting but your tracker. It should turn on at the moment of taking it out of the cradle. 

Let me know the outcome. 

[MGvega]

I tried to restart it but nothing haven't used it I tried charging it but for 2-3 hrs and it still says it has low battery when I take it out the cradle it doesn't turn on at all I'm not sure what I'm doing wrong @AlejandraFitbit

[AlejandraFitbit]

Thanks for the information @MGvega. At this point, I recommend keeping an eye on your inbox for further instructions.

Catch you later.