Fitbit blaze won't update

[Mccarty226]

I have a Fitbit blaze and it will not update the new software. I have updated my app, restarted my phone and my blaze. It starts to update and then says there is a problem with the connection. I have a Motorola moto G4. Thanks for any help.

[Henry_b1]

I would try waiting for a couple of weeks as they roll out the update. This might help. If not, then I would directly contact the Fitbit Technical Support for some expert advice. 

[Time4me2]

Hi

I just had the same issue with syncing.  I even disconnected it from via the PC - but when I tried to reconnect, it sent me messages to put the old dongle in

Finally by deleting everything and starting again, I was able to update via my phone

Hope this helps

[AlejandraFitbit]

Welcome to the Community @Mccarty226, @Henry_b1 and @Time4me2 thanks for stopping by and the tips provided.  I would like to know if you keep having problems updating your tracker? If you do, I recommend restarting your Blaze and then try the update procedure from a computer.

I hope this helps, let me know the outcome. 

[Buck777]

Hi everyone I think I've solved this. It was all to do with the latest iOS 10.2 update.

go to your Fitbit app and begin the update. Then go to settings > Bluetooth. Find your Fitbit in Bluetooth and tap 'forget this device'. Your blaze will update without issues. For some reason the latest iOS update (Nov Dec 2016) has blocked Fitbit from updating. You're welcome 

[MariamV]

Glad to see new faces in the Community @Buck777! Thanks a million for sharing what worked for you with the rest of the Community. I'm sure this will definitely help other users also experiencing the same issue. Keep it up, hope to see you around more often!