08-27-2017 20:07
08-27-2017 20:07
I had my blaze on the charger. When it said it was finished I put it in the band however it would not turn on just a black screen. So i tried putting it back on the charger the battery symbol popped up and seemed to be working. I tried taking it off the charger again and it hasn't turned on. Any suggestions on what to do?
08-27-2017 21:01
08-27-2017 21:01
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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08-28-2017 05:55
08-28-2017 05:55