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Fitbit face blank but still recording steps

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‎02-27-2018 08:34

‎02-27-2018 08:34

Went to charge my blaze after several weeks of not using it. The face continues to stay black and the green sensors are not responding when I move it around. I tried synching it to my app and it is recording the steps, which is very strange. I tried resetting it by the manual’s steps and no response from the screen and no vibration. How can I fix it?

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‎02-27-2018 09:36

‎02-27-2018 09:36

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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