Fitbit not recording floors

[Audebon]

My Fitbit Blaze has suddenly stopped recording floors since yesterday. Have restarted it but no difference. Has anybody any idea what is wrong please.

[DavideFitbit]

Hi @Audebon, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about your Blaze that is no longer tracking floors and confirming that you already tried to restart your Fitbit.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[Audebon]

Hello Davide,

Thankyou for you input about this problem. Strangely the fitbit is now registering floors althought it didn't do it immediately after restarting. I hope the problem is now solved and won't recur.

Once again thanks

[DavideFitbit]

Excellent, that's good news @Audebon, thank you for the update. 😀