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Fitbit not syncing with Asus phone.

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‎08-13-2017 18:13

‎08-13-2017 18:13

I wish I had know that my fitbit was not compatible with my phone (Asus). I am unable to get my notifications send to my watch as a result. 

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4 REPLIES 4

‎08-13-2017 18:22

‎08-13-2017 18:22

Hello @missdee416, it sounds as if the tracker syncs fine, not everything is lost.

One thing i have not been able to determine is the phones Operating system? 

 

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‎08-13-2017 19:05

In response to Rich_Laue

‎08-13-2017 19:05

That's a positive look @Rich_Laue but I had a Garmin before and I am used to getting my text messages etc.. on my watch. I am just upset that I am not getting the full use of my fitbit. I may switch back to Garmin. We will see. 

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‎08-13-2017 22:09

In response to missdee416

‎08-13-2017 22:09

How is asking you for the type of operating system your phone uses is a positive outlook.

Unfortunately without knowing the operating syst3m, im not sure if i can help in a positive way

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‎08-14-2017 04:26 - edited ‎08-14-2017 04:27

In response to Rich_Laue

‎08-14-2017 04:26 - edited ‎08-14-2017 04:27

It's nice to see you around the forums @missdee416! As you already know, the Asus phone is currently not on our list of supported devices. This means that our Android team has not yet tested it for compatibility and added it to the list what means that we don't have a estimated date on when it will be added. If the device supports BLE (AKA Bluetooth 4.0), I assume that's the reason why you are able to sync, however, since the phone is not compatible we cannot guarantee that also the notification will work (like in your case).

 

Let my friend @Rich_Laue know about your OS to see if he has a little trick for you and your notifications. Man Very Happy

 

I will also make sure to update you in this thread when the Asus is added to the supported devices list. 

Maria | Community Moderator, Fitbit


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