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Fitbit setup issues

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‎01-23-2017 04:27 - edited ‎01-23-2017 04:29

‎01-23-2017 04:27 - edited ‎01-23-2017 04:29

I need to connect a blaze fitbit to my account, but it won't work. I have tried restarting the fitbit, restarting the bluetooth on my tablet, and it still won't work, even though it worked just fine a week ago! HELP!

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‎01-23-2017 07:17

‎01-23-2017 07:17

Hi there @minecraft3858! I'm happy to see you in the Community! 🙂

 

I'm sorry you're having a hard time getting your tracker to connect 😕

 

Are you trying to set it up for the first time or it has connected before and now it won't sync anymore?

 

Since you've already tried restarting your tracker, I can recommend restarting it one more time making sure you're pressing and holding the left and lower right buttons for 10-12 seconds and the tracker will then reboot. After that, try to set it up as a new device. For this, go to the Account section on your app, tap on "Set up a new device" and follow the on-screen instructions until your tracker connects to your account.

 

Hope this helps and if you need anything else, let me know!

Ferdin | Community Moderator, Fitbit

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‎01-23-2017 07:38

In response to FerdinandFitbit

‎01-23-2017 07:38

I have tried to do so, but OK.  Smiley Happy And it did work previously. It just doesn't now. Smiley Mad Smiley Sad

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