04-22-2017
07:35
- last edited on
04-24-2017
09:50
by
RobertoME
04-22-2017
07:35
- last edited on
04-24-2017
09:50
by
RobertoME
My fitbit blaze wont sync the steps back to zero. It synced the time. I restarted my phone and the device. I have an android phone. Any advice?!
Moderator Edit: Updated Subject For Clarity.
04-24-2017 09:49
04-24-2017 09:49
Hello @Audpaige, It's nice to have you around in the Fitbit Community. Have you review if you have the correct timezone on your mobile app?
If you have noticed your steps are not resetting and your timezone is correct, please try to change your timezone to a different location and sync your tracker. Go back and set the correct timezone again and sync one more time to apply the changes. If you need the steps to do this from your Android device please take a look at this post.
Hope this helps. if the issue persists just keep me posted.
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