07-14-2018 15:51
07-14-2018 15:51
Blaze suddenly went to logo screen and won’t do anything. I have tried restarting it multiple times and it only stays on the logo screen. Not connecting to phone. Help!
07-15-2018 02:08
07-15-2018 02:08
Hi, I have the same problem ... fibit blaze went black all of a sudden and is stuck on the logo screen slowly blinking since then. Advice much appreciated !!
07-16-2018 05:51
07-16-2018 05:51
Hey @Calandra1122 and @Vebee, welcome to the Forums.
I appreciate the efforts in trying to fix this. Have you tried to setup your devices as new? If you haven't, please do the following from your Fitbit app:
Let me know the outcome.
07-16-2018 07:04
07-16-2018 07:04
07-16-2018 10:35
07-16-2018 10:35
07-17-2018 06:22
07-17-2018 06:22
I CAN NOT TAKE IT!!!!! I said the hell with a non functional watch and got the Versa last night. I must say that it is a HUGE improvement over the Blaze and IT WORKS! and I made sure to get a warranty 😉 Back to being able to log my motions👟👟🏋🏽:female_sign:🧘🏽:female_sign:
07-17-2018 10:22
07-17-2018 10:22
07-17-2018 11:02
07-17-2018 11:02
I got my Blaze in July 2016. I didn’t expect FITBIT do anything, but it seems like the Blaze is having a issue that’s more common than not. I don’t think that after 2 years the watch should “die” as it did though. There is no apparent fix for what the Blaze is doing especially when it won’t even allow you to connect to your phone. I was impatient with getting a replacement because I use it every day for multiple things and I felt like I was missing something without it. Crappola happens so what are you do to? The husband said go get another and guess what— BLAZE wasn’t even an option anymore so I went with the Alta initially and it was a fall down in comparison so we exchange for the VERSA. This thing is bad **ahem**. I have a Apple Watch and still prefer my Fitbit everyday for fitness functions. I’d recommend and upgrade rather than waiting for a possible solution that may or may not present itself.
07-18-2018 02:18
07-18-2018 02:18
Not sure whether you got my reply - cannot add new device as tracker is locked flickering on start screen, cannot connect to phone. Only got my Blaze in nov 17... so this really shouldn’t happen should it?
07-23-2018 08:23
07-23-2018 08:23
Thanks for the update @Calandra1122 and @Vebee.
@Vebee since the instruction provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
@Calandra1122 it's great to hear that you have purchased a Versa and that it is working properly. If there is anything else we can do for you, let us know. We appreciate your preference.
Catch you later.
07-26-2018 20:37
07-26-2018 20:37
Hey,
My FITBIT Blaze is facing the same issue. It keeps buzzing every 10-15 seconds and won't move further from the logo screen. I've tried rest/restart/charging/draining. Nothing seems to work 😞
Please help me out.
06-11-2019 09:17
06-11-2019 09:17
Is this resolved? I went through same problem. I called for help and fitbit tried everything on the phone but Blaze was stuck on logo. I gave up but left it connected to the charger. Suddenly in couple hours it reset and started working.
06-11-2019 17:26
06-11-2019 17:26
10-10-2019 15:13
10-10-2019 15:13
My huband's Versa just did the same thing 2 days ago. Rode to work on his bike and it was working fine, then all of a sudden it was stuck on the logo screen and would turn off then back on stuck on the logo screen.
No help from FITBIT tech support. We're thinking of going to get an Apple Watch. My Versa is less than a year old and won't hold a charge for more than a day. Very frustrated right now!
10-10-2019 15:21
10-10-2019 15:21
10-11-2019 13:21
10-11-2019 13:21
Same problem here - Fitbit blaze was losing charge rapidly for a few days and now is just stuck flashing logo. Tried restarting holding left and bottom right buttons together for 25 secs to no avail. Anyone found a fix to this?
10-27-2019 22:10
10-27-2019 22:10
Fitbit versa frozen on logo screen. Please help?
11-03-2019 13:06
11-03-2019 13:06
Mine just started doing the same thing today at a theme park! I’m in a step competition dang it!
I take it there’s no fix?
11-03-2019 14:49
11-03-2019 14:49
11-04-2019 04:44
11-04-2019 04:44