Fitbit stuck on one screen

[CATyus]

My Blaze is stuck on one screen (The one that shows the steps, calories and stairs) and it's not allowing me to reset it when I push and hold down on the left and bottom right buttons for over 15 seconds.   

[AlejandraFitbit]

Welcome to the Community @CATyus. Are you available to swipe? If you are, I recommend turning your tracker off by doing the following:

1. Swipe to Settings

2. Slide down

3. Tap Shutdown

4. Confirm

Then you can just turn the tracker on by tapping the main button.

Let me know the outcome. 

[CATyus]

I am unable to swipe left or right, and when I hold down the left and bottom right buttons, it stays on the notifications screen. It will not restart 

[Rich_Laue]

Thoughts that i have @CATyus are:

-make sure the tracker is securely in its frame.

-try pressing the buttons while the tracker is out of its frame

-let the battery go dead, thus turning the unit off, tgen charging which will do a restart /reset 

-contact.fitbit.com