Fitbit won't charge switch on or reset.

[Jon13121982]

Hi all I've had my Fitbit blaze for 7 months now all has been good until today it switched off and now won't come back on it comes on when in the dock but won't charge or do anything else I can't move across to settings screen. Tried normal reset. Frustrated as I'm about to start using the gym full time. Sucks! 

Thank you in advance 

Moderator edit: format

[Jon13121982]

My blaze won't switch on. Tried normal reset and won't work. Comes on in cradle but won't charge. 

Help please

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

[Jon13121982]

Hi Wendy

I spoke to someone on live chat and I'm getting a new module. It's just
dead.

Thank you
Jon

[AlejandraFitbit]

A warm welcome to the Community @Jon13121982, thanks for troubleshooting this by yourself and @WendyB for stopping by.

I am glad to hear that you will be receiving a new Blaze, at the moment of receiving it, follow these steps to paired it from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Keep the stepping up!