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Fitbit won’t do anything

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‎04-08-2020 13:20

‎04-08-2020 13:20

My app won’t let me do anything. When I click activity, water food...nothing. Also, when entering custom food before it froze up, it would log calories as 0 calories. What’s going on?  I recently upgraded to Premium and it seems like that’s when problems started. 

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‎04-09-2020 00:57

‎04-09-2020 00:57

I can explain the custom food logging zero error. This is down to a known bug that Fitbit are looking into. Keep an eye on the following thread where they are posting updates:

 

https://community.fitbit.com/t5/iOS-App/Issues-with-Custom-food-logging-Calories-revert-to-0/m-p/417...

 

In terms of the other issues, have you tried restarting the Fitbit? It does no harm and can sort out all sorts of issues. Here's how: Help article: How do I restart my tracker?

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