Fitbit won't sync to challenges

[Lauraoo7]

Fitbit won't sync to challenges. It will sync to 1 challenge but not others. It use it and won't now.

[AlejandraFitbit]

Hey there @Lauraoo7, welcome to the Community.

Below are possible reasons for the issue you are experiencing with your challenges: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. For more information, see our information about challenges at the What should I know about challenges? article.

Let me know the outcome.