help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-24-2016 06:25 - last edited on ‎12-14-2018 18:57 by Moderator Alum

‎12-24-2016 06:25 - last edited on ‎12-14-2018 18:57 by Moderator Alum

I updated my iPhone to the new iOS when it came out and ever since my Fitbit won't sync and the app won't update. I've deleted and redownloaded the app, rebooted my Fitbit, and rebooted my phone... still not luck syncing! Any help?

 

 

Moderator edit: subject updated for clarity 

 

 

Best Answer
0 Votes
1 REPLY 1

‎12-27-2016 09:28

‎12-27-2016 09:28

Allow me to help you @Nortonam! I've moved your post from Flex board to Blaze because it's more related to the topic. 

 

Thanks for the troubleshoot that you've done. Can you provide me with more details about the syncing issue? Are you getting any error message? Do you have the latest version of the app? which is 2.29 for iOS app. 

 

Also, I would like you to make sure that you've done this syncing procedure. If you've tried this but your Blaze is still not syncing to your Dashboard please contact Customer Support so they can further assist. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes