Cannot download update or sync at all

[Shmrock]

My Blaze all not sync to the app. It will not sync the the laptop. It will not download the new software. I even tried to add it as a new blaze even through been using for a LONG while - says cannot. Interestingly, the notification are all still coming through howver the time is off on the blaze and IT WILL NOT SYNC

[Shmrock]

I turned off bluetooth and back on... download started but now red ! in red triangle - NOT WORKING

[Shmrock]

NOPE! Getting a red ! in a red triangle  - NOT working!!!!

[SilviaFitbit]

Allow me to help you @Shmrock! Thanks for the troubleshooting that you've done. I would like you to try this syncing procedure. Can you provide me with a screenshot of the red triangle that you're getting? 

Additionally, you can double check that your Blaze is properly updated by going to your Dashboard > click on settings > devices > Blaze and there you should have this version 8.301.8. 

Hope this helps! Let me know how it goes. 

[WYChong]

My blaze also cannot sync at all.... Please fix the problem asap!!

[SteveH]

@WYChong there doesn't seem to be a system wide problem to be fixed so the issue must be at your end. Have you tried the troubleshooting steps that @SilviaFitbit linked in the earlier post?

[DChicoine1]

I'm in the same boat. My Fitbit hasn't synced since Monday December 19th. Presently when I open the app it try's to sync but gets halfway through and stops. After a few seconds it starts trying to sync again and the same thing happens. When I try to download the update it gets halfway through and stops. I tried deleting the app, reloading it and it still won't work. I turned Bluetooth off and back on to ensure my Fitbit was connected, still won't work. I have an iPhone 7 Plus and my current software version is 8.301.7 with a last sync of 12/19/16, 8:16 AM. 

[WYChong]

@DChicoine1, my situation same as you. In the end, i deleted the device from my account & re-sync again. But I lost 1 week data

[DChicoine1]

Thanks. I also deleted the app, deleted the device from my Bluetooth connections, shut my Blaze off and basically started from scratch and was able to complete the download and sync. These kind of issues were the first reason I changed to a different company's device but came back when the Blaze came out hoping it was better. So far Fitbit is living up to my very low expectations.