Fitbit won't turn on

[Sydnee]

I power down my Fitbit every night. This morning, it would not turn on. Can't sync because device can't be found. Battery was medium. Thought charging might help. It charged, and the green lights are flashing on back, but no power. 

Appreciate help. 

[Cuppieten]

My blaze is exactly the same since yesterday morning. Not sure why either, app updated this week, not sure if our is related.

Hope we get an answer. 

[Sydnee]

Friend came to rescue! Google Fitbit restart. Simple. Came right back on.

Hope this works for you.

[Cuppieten]

http://help.fitbit.com/articles/en_US/Help_article/1186

I used these instructions just now to restart.  Had to hold buttons for nearly 15 sec though.  

It's off but charging at least.

Cheers.

[Sydnee]

Thank you. I'm up and running. Of, my steps and calories are still in from
yesterday, but at least I'm syncing all else.

[moniqueresuello]

Glad to hear that @Sydnee! 🙂

If your Fitbit device has one of the following problems, it may be fixed by a restart:

• Not syncing
• Not responding to button presses, taps, or swipes
• Charged but doesn't turn on
• Not tracking your steps or other stats

For instructions on how to restart your Fitbit tracker, see How do I restart my Fitbit device?

[Ozzie65]

Hi @Sydnee and @Cuppieten - Glad you are back on track! Restarting very often does the trick!

[Cuppieten]

Now to get my cracked screen fixed.. 🙂

[moniqueresuello]

contact support team at get support 🙂