09-18-2018 10:07
09-18-2018 10:07
My Fitbit Blaze kept flashing the Fitbit icon and I can't even restart or reboot it now. It is not discoverable on my phone app as well. Any idea what should i do?
09-18-2018 10:24
09-18-2018 10:24
Update:
It is now vibrating non-stop with the Fitbit icon still flashing. Help?
09-18-2018 10:51
09-18-2018 10:51
Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Hope to see you around the forums! Join in on the discussions forums!
Wendy | CA | Moto G6 Android
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09-18-2018 11:10
09-18-2018 11:10
Thanks for the reply.
Problem now is I can't even restart/reboot it.
It started vibrating non-stop, and then back to normal, but resume back to the flashing Fitbit icon after 15 minutes or so, and the vibration resumes.
So now I am back to the flashing Fitbit icon + non-stop vibration every 1 minute.
09-18-2018 13:45
09-18-2018 13:45
I have the same issue with mine as well
09-18-2018 14:21 - edited 09-18-2018 14:38
09-18-2018 14:21 - edited 09-18-2018 14:38
I'm on my 3rd blaze. All 3 had battery issues after several months. Now the last one has the same issue as yours blinking logo but every sec, Done 3 resets and nothing changed. They're products are garbage. I have been through the whole deal with cust serv rep all he could do was give me a small discount on a new one. No thanks, he was not helpful at all.
09-18-2018 20:39
09-18-2018 20:39
Just spoke to the Customer Rep, all they can do is speak to their Supervisor to see what they can offer me but then in less than 10 seconds i received an email to say they had spoken to their supervisor and nothing can be done as mine is no longer within the warranty period. So either they type very fast, or they do not ask at all, or it's a standard template.
This is my second Blaze, and i waited for 8 months for this second Blaze replacement to come in. And it's not even a year old yet. But i was refused the warranty because "replacement does not extend the warranty period"
It's not even flashing or anything now. It is now just showing black screen. No way I am getting a Fitbit anymore.
09-19-2018 20:39
09-19-2018 20:39
Yeah I am planning to get a Garmin as well.
I am still quite sad when I look at my less than a year Fitbit lying around, dying a slow painful death.