Hi, @JdRiordon, as a first step I would recommend a restart. You are usually advised to try this 3 times.
If this does not sort out the problem, then the next step is to get in touch with Fitbit Customer Support on contact.fitbit.com . Be sure to tell them the troubleshooting steps you have already taken.
Good luck. Welcome to the Community!
Sense, Charge 5, Inspire 2; iOS and Android
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