help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Frozen Fitbit logo on Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-14-2019 10:05 - last edited on ‎11-15-2019 05:05 by Moderator Alum

‎11-14-2019 10:05 - last edited on ‎11-15-2019 05:05 by Moderator Alum

I was hitting punching bag...when I was done...Fitbit logo is frozen on my screen. I tried restarting it numerous times....it will blink then back to being frozen.  I updated app,placed Fitbit in charger....restarted phone.  Fitbit aslo unable to sync ..its "not detected".

Please help. 

 

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎11-15-2019 05:04

‎11-15-2019 05:04

Hi @Mivy, welcome to the Fitbit Community forums.  

 

Thank you for all the details that you've provided about the screen of your Blaze that is frozen and for confirming that you already tried to restart it. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Please keep an eye on your inbox. 

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes