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Frozen blaze

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‎08-29-2017 13:09

‎08-29-2017 13:09

My screen is frozen on the heart rate screen. The fitbit will not shut down at all. A few months ago the heart rate tracker quit alltogether. Called customer support and it couldn't be fixed and it was a few months past my limited warranty. I am angry. I am sure this makes my fitbit useless, I could live without the heart rate calculated, but this?!?!? Not sure I will buy another fitbit period and surely will not be recommending them to anyone else .

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2 REPLIES 2

‎08-30-2017 04:55

‎08-30-2017 04:55

It's great to see you around @Alethial123. If your tracker's display is frozen, I recommend restarting your Blaze by following these steps:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-11-2017 07:45

In response to AlejandraFitbit

‎09-11-2017 07:45

I actually had to allow the fitbit to run completely down before it reset
itself. I am not a happy camper right now with this Blaze. 😞
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