Frustrated Fitbit Blaze Consumer

[Rahjam7]

My husband bought me the Fitbit Blaze for my birthday and let's just say it has been a nightmare instead of a gift.  I had to return the first one I received because it leaked battery acid and would not charge, Amazon exchanged for a new one and now this one will not connect or update.  I have read previous responses from others so I have tried everything.  I made sure my tracker was charged, installed/reinstalled the app, restarted my Samsung Galaxy S6, rebooted the tracker, forced stopped the app, turned off wifi and now I am trying to download the app on my computer, which it is taking forever... please help or else I will have to return for a refund.  Thank you.

[pierrotsc]

I had issues with mine originaly. I was able to update it uing the USB dongle instead of the phone. When the blaze was updated i was able to pair it back to my phone. If you do not have the USB dongle to use with your computer (I have windows 7), call fitbit and tell them what's happening. They will certainly ship you a USB dongle.

[honglong1976]

Find someone with an iPhone and see if it will update/sync.

Then remove from their account and sync to your phone.

[AlejandraFitbit]

A warm welcome to the Community @Rahjam7, @pierrotsc and @honglong1976 thanks for stopping by and the recommendations.

Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems setting up your tracker? If you do, I recommend restarting your Blaze a couple of times more and then try the setup procedure one more time from a computer.

I hope this helps, let me know the outcome.