05-20-2018
05:49
- last edited on
05-22-2018
06:14
by
FerdinandFitbit
05-20-2018
05:49
- last edited on
05-22-2018
06:14
by
FerdinandFitbit
My blaze keeps vibrating to alert me there are no notifications. When I plugged it in to charge it keeps doing it so it therefore won’t charge and has drained the battery. Also the lower right button has the slightly lit half circle that usually indicates it’s being pushed. I’ve checked to make sure it’s clean and nothing is stuck in the button. I’ve reset it about 5 times and nothing is working. Had it for two years with no issues. I’m trying to charge it again, hoping it doesn’t get hot like I’ve seen others indicate happens next
Moderator edit: Updated subject for clarity
05-22-2018 06:13
05-22-2018 06:13
Hey there @Nyrune. Great to see you in the Fitbit Community Forums! 🙂
I'm sorry you're having problems with your tracker vibrating and acting up this way. Thanks a lot for what you've tried so far to make it work right.
I'm not sure what could be causing this but since you've already tried restarting it to no avail, I could probably suggest setting it up as a new device and see if this makes any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and it should quit vibrating for nothing and the screen should work without a problem.
Hope this helps and please let me know if you need anything else!
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05-22-2018 06:17
05-22-2018 06:17
05-22-2018 06:22
05-22-2018 06:22
Thanks for getting back @Nyrune!
I'm glad to hear that you were able to get in touch with the Support Team and that they've helped you out with this!
If you need more help, let me know and I'll be happy to give you a hand!
Help others by giving votes and marking helpful solutions as Accepted