GPRS connection fail. AGAIN .

[celiawheelia]

I am so fed up. The syncing of phone and tracker seemed better the last few days. I walked on Wed 22 Nov 17, for the whole of my 2.5 mile walk my phone and tracker stayed connected - corrected mapping. Woo hoo. Thought maybe finally this issue was resolved. Did the same walk this morning and at 0.35 miles the tracker/phone connection dropped off 😡😡😡 The reason I bought a blaze was to use the GPRS connection. For 15 months I used this with no issue. And Moderators, please don't ask me if I have a compatible phone, or offer me any 'fixes' Trust me, I have tried them all. I just want to know when this is going to be resolved 

[ZIMZALABIM]

I've been having similar issues over the past few days having had my blaze for a couple of months without issue.

It seems to be correctly mapping my bike rides, but is saying my 8km commute is between 2km and 4km.

I've linked my Fitbit and Strava accounts and they're both showing the incorrect information...

I've changed no settings and everything seems to sync correctly...

[celiawheelia]

I have been having this issue intermittently for months. It's definitely getting worse. I have been communicating with fitbit support too. I am so fed up. I can cope with sync issues and forcing syncs, but I want my runs and hikes GPRS recorded correctly. It's so annoying that it's not being resolved 

[AlejandraFitbit]

A warm welcome to the Community @ZIMZALABIM and @celiawheelia great to see you around.

I would like to know if you have get in touch with our support team? Have they offer you any type of troubleshoot for this issue?

Hope to hear from you soon. 

[celiawheelia]

@AlejandraFitbit yes I have been in touch with fitbit support on numerous occasions. They seem unable to help me either. 

I have just come back from a run, this time my tracker wouldn't even connect to my phone, it kept saying 'phone not found so after 4 attempts to connect I ran using tracker without GPRS. I did a run I do regularly so I know the distance,it is one I have done with GPRS on numerous occasions before this all started. The run is 3.2 miles and my tracker only logged 2.8 miles. Clearly this has affected my average mile time. So not only is the tracker not accurate on distance recording on a run, but the GPRS connection is useless. I will be getting rid of my tracker at this rate and buying a Samsung watch. Very disappointed with the lack of resolution on this long standing problem. 

[celiawheelia]

This is what I have written to fitbit support..... 

Dear fitbit, I have (again) looked at your GPRS help. I had 4G on my phone while I was attempting to connect. The weather was clear and I was outside my house. I feel, as I have had my tracker for 18 months and am only recently having this problem, (I am sure I must have an account with you showing all my recent issues) that asking me questions such as this is just unhelpful. As I have stated previously, I am having to unpair my tracker from my phone, delete my fitbit app, reinstall my app and re-pair my tracker every other day to maintain connection. As I have expressed on previous occasions, I think this is unreasonable to expect an end user to do this, especially with such frequency, to maintain some level of usability. Despite all the hoops I am jumping through, I am still not getting connectivity. And still, fitbit are dropping the responsibility for the issue at the door of end users. There is no help on the community boards either. I also know I am not alone in this. I will be getting rid of my fitbit, telling anyone who will listen, not to buy one and I now have nothing good to say. I was a very very happy fitbit user until a few months ago. The way this issue is being managed is beyond poor now.

[SilviaFitbit]

It's great to have you here @celiawheelia! Thank you so much for the details that you've mentioned and I'm sorry about the GPS issue you've had. Fitbit is always trying to improve its trackers and features that are being implemented in new ones. 

If you already started a process with our Support team, please keep in touch with them. Each solution that they will offer its based in the Fitbit Warranty. 

Your understanding is truly appreciated. 

[celiawheelia]

Any chance of a resolution,Or even something resembling information, about the GPRS link issue when in exercise (run or hike) mode??? 

Have posted on this issue numerous times, have been in communication directly with fitbit support,to no avail. Tired of being patient.