GPS is disconnecting while running

[LadyFitKit]

My blaze will sync with phone normally throughout the day however when use the exercise run function and it needs to connect to phone for gps it always has only 1 bar and when I start it disconnects. My phone is on my arm. I didn't have issues with this before the firmware update. I usually run the same path so I'm not annoyed with it but it vibrates every once in a while to alert me it's not connected and that's annoying. Plus there is no way to reconnect it without going into the app which means having to stop take off my arm band and go into the app. Which is pointless cause immediately it disconnects again. I have tried shutting down my fitbit and restarting my phone but nothing helps.   

Moderator edit: Subject for clarity 

[AlejandraFitbit]

It's great to welcome you @LadyFitKit and thanks for troubleshooting this inconvenience by yourself. If you are having problems with the connected GPS feature, I recommend taking a look at this post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Horton85]

Hello I have the same issue and have been on the live chat with fitbit twice now.

For one year running no problem. The blaze worked perfectly. I had not changed my phone or fitbit and now all of a sudden after a out 2 mins out it disconnects and I have the red icon with a lone though it.

After about 1 month of trials and tests I got sent a new blaze and thought finally I can run and recorded properly in real time....... nope.

After 2 mins bang same issue.

Went for a 59 min bike today and it failed on me again. Same routes as before same conditions, pace, everything. 

It makes the watch pointless for exercise. During the day to day stuff it's fine though. So frustrating for a sports watch.

[AlejandraFitbit]

A warm welcome to the Community @Horton85.

Thanks for troubleshooting this by yourself. If you haven't tried the instructions provided in my previous post, I recommend doing so. Also, can you please provide me with a photo of the error you are receiving by following the steps provided here?

Hope to hear from you soon. 

[LadyFitKit]

What kind of phone are you using? I was using a s7 and I think there was a problem with he location services. I just got the new s9+ and it seems to be connecting will test later.

[Horton85]

Hi,

Yes I'm also using the S7. Ok maybe that's why. Can't get another phone for another 18 months!!

So I'm stuck. I'll have to just use Strava until then.

Thanks

[Chris9013]

Surprise this didn’t help. None of the responses on this site can help the issues that Fitbit has. 

[Sumantyerra81]

even I am getting same error

I use iphone 10

problem started occurring after latest Fitbit app version upgrade i guess

tried the trouble shooting steps recommended earlier but of no use

[Sumantyerra81]

Tried the steps but did not help

i get symbol with strike off on mobile 

on fitbit tracker

[Mightyjoe]

I am also now having this issue on my Blaze. I have checked the set up and my phone and Blaze are set up correctly. Is there a fix for this or do i need to buy a Garmin