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GPS not syncing

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‎10-06-2017 03:12

‎10-06-2017 03:12

I was out walking yesterday and my blaze was working fine. All of a sudden it vibrates twice and I got a red cell phone pic with a line through it. When I checked my stats that was when the GPS stopped working. Today I couldn't get it to link, just said check your app, but my blaze is syncing so I know it is paired. Just can't link the GPS?  I turned Bluetooth off and on a few times. Restarted my iPhone 7. 

Ideas? 

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Accepted Solutions

‎10-06-2017 05:55

‎10-06-2017 05:55

First, let’s take your Blaze through some troubleshooting steps:

 

1.) Restart your Blaze

Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
Let go of the buttons.

 

2.) Remove your tracker from your Fitbit account and then set it up as new.

 

Try those above steps and let me know the outcome!

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

View best answer in original post

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5 REPLIES 5

‎10-06-2017 05:55

‎10-06-2017 05:55

First, let’s take your Blaze through some troubleshooting steps:

 

1.) Restart your Blaze

Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
Let go of the buttons.

 

2.) Remove your tracker from your Fitbit account and then set it up as new.

 

Try those above steps and let me know the outcome!

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

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0 Votes

‎10-06-2017 07:26

In response to RunningFreak

‎10-06-2017 07:26

It seemed to work. Oddly enough, however, when I did a test run at work just a minute ago, the map that showed up was obviously my morning walk from this AM. When I clicked on it, the zoomed pic was at work, but the preview pic on the screen was my house. 

 

Thanks!!

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‎10-06-2017 15:15

In response to Lakesidemama

‎10-06-2017 15:15

I’m glad it worked for you! For the other problem, I would give it a few days and see what happens.

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

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‎10-07-2017 10:46

In response to RunningFreak

‎10-07-2017 10:46

I have the issue, started 2 days ago.

 

Followed the steps to unlink and reinstall/setup.

 

Did not fix the issue. Unable to link to iPhone to use GPS

 

 

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‎10-07-2017 12:21

In response to mikeruinning

‎10-07-2017 12:21

I had the same problem with my previous Blaze as well. They set me a replacement. I cannot guarantee that they will send you one as well, but I would highly suggest contacting Fitbit Support via chat!

Sent from my iPhone

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

Best Answer
0 Votes